Knowledge answers
Replies only from the help articles and FAQs you approve.
Grounded in your help content, this agent answers routine questions, cites sources where possible, and escalates with a packaged brief when the case is too complex.
Replies only from the help articles and FAQs you approve.
Tags the request (billing, bug, how-to) so it lands in the right queue.
When it cannot answer, it hands a person the question, sources tried and customer history.
Stays within the voice you set. It does not invent policy or discounts.
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